Vijayalakshmi Krishnamurthy

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We consider a finite-population queueing system with heterogeneous classes of customers and a single server. For the case of nonpreemptive service, we fully characterize the structure of the server's optimal service policy that minimizes the total average customer waiting costs. We show that the optimal service policy may never serve some classes of(More)
I n this paper we consider workforce management in repair/maintenance environments in which repairmen are cross-trained fo affend more than one fype of machine. In this confext, we sfudy the machine-repairman problem wifh heferogeneous machines buf with partially cross-trained repairmen. We introduce simple repairman-assignment rules as well as(More)
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