Vicki L. Gregory

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Chat reference is becoming more common, so it is important to be able to effectively judge user satisfaction with the results that they receive and secondly what behaviors the reference librarian should use to help ensure that users are satisfied with chat reference sessions. Our research indicated that many of these behaviors could be mapped to the virtual(More)
INTRODUCTION Libraries of the 21 s t century are very different places from those that existed at the beginning of the 20 t h century, and very different as well from the libraries of only 25 years ago. Library education has striven to keep pace with all the myriads of changes. Within the last 100 years, fortunately and necessarily in order to retain its(More)
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