Vicki Coleman

  • Citations Per Year
Learn More
This study provides the results of a survey conducted in the fall of 1994 by the Sterling C. Evans Library to measure service quality. This general user survey provided feedback from customers on their minimum, perceived, and desired levels of service from an academic library. The devised measuring instrument is based on SERVQUAL, a service quality survey(More)
One solution to the problem of adding value to and organizing online documentation is the use of hypertext, In fact, “many recent software packages have been delivered with online manuals or online help systems in hypertext form.” [NIE] This paper deals with the effort involved in translating a hardcopy Air Force technical manual into hypertext format. The(More)
  • 1