Vesna Damnjanovic

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BACKGROUND/AIM Over the recent years customer satisfaction program as a tool for patient satisfaction has been recognized as an important issue in healthcare services. The aim of this preliminary study was to explore an influence of healthcare institution managers' approach and attitudes to marketing and public relations activities (communication(More)
Background/Aim. Over the recent years customer satisfaction program as a tool for patient satisfaction has been recognized as an important issue in healthcare services. The aim of this preliminary study was to explore an influence of healthcare institution managers’ approach and attitudes to marketing and public relations activities (communication(More)
Non-destructive thermal examination can uncover the presence of defects via temperature distribution profile anomalies that are created on the surface as a result of a defect. There are many factors that affect the temperature distribution map of the surface being tested by infrared thermography. Internal defect properties such as thermal conductivity, heat(More)
Th e main aim of this research paper is to identify the diff erent perspectives of students and teachers from two SEE countries on the case learning method in local case study competitions. Th is research investigates the benefi ts and challenges of participating in case study competitions for students and mentors. Previous research is extended to include(More)
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