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With the explosion of various technologies throughout the university, Information Technology faces the challenge of providing a high level of customer service with the same number of support staff. To address this challenge, Millersville University developed a TAG (Technical Action Group) Team consisting of technical staff from all areas of Information… (More)
With the explosion of viruses and spyware, universities face the challenge of assisting students with maintaining and troubleshooting their own personal computers. To address this challenge, Millersville University developed a SafetyNET program funded through their student technology fee. The program's goal is to minimize computer downtime by offering… (More)