Vasiliki Outsetari

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Online provision of public services (such as <i>passport issuance</i> and <i>establishing a new business</i>) is a priority of eGovernment worldwide for over a decade. Public service provision consists of two phases: <i>informative</i> and <i>performative</i>. During the informative phase, citizens or businesses obtain information before actually invoking a(More)
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