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In this study, we further develop the information systems continuance model in the context of online shopping, using a contingency theory that accounts for the roles of online shopping habit and online shopping experience. Specifically, we argue and empirically demonstrate that although conceptually distinct, online shopping habit and online shopping(More)
Early IS research on satisfaction investigated system characteristics affecting end-user satisfaction, relying mostly on the IS success model. More recent research, on the other hand, studied satisfaction formation in the context of web-based products and services, using the disconfirmation theory. The IS context, however, is different from the marketing(More)
The rapid development and wide adoption of information technology has led to great changes. This is especially seen in the regionalization and globalization opportunities presented by the Internet: by allowing direct, ubiquitous links to anyone anywhere, the Internet let companies build interactive relationships with customers and suppliers, and deliver new(More)