• Publications
  • Influence
Online consumer retention: contingent effects of online shopping habit and online shopping experience
In this study, we further develop the information systems continuance model in the context of online shopping, using a contingency theory that accounts for the roles of online shopping habit andExpand
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Determinants of Satisfaction at Different Adoption Stages of Internet-Based Services
  • V. Liu, M. Khalifa
  • Computer Science, Psychology
  • J. Assoc. Inf. Syst.
  • 1 October 2003
Early IS research on satisfaction investigated system characteristics affecting end-user satisfaction, relying mostly on the IS success model. More recent research, on the other hand, studiedExpand
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Satisfaction with Internet-Based Services: The Role of Expectations and Desires
  • M. Khalifa, V. Liu
  • Computer Science, Economics
  • Int. J. Electron. Commer.
  • 1 December 2002
This research develops, operationalizes, and empirically tests a model for explaining/predicting the satisfaction of customers with Internet-based services in the context of an on-line knowledgeExpand
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THE STATE OF RESEARCH ON INFORMATION SYSTEM SATISFACTION
ABSTRACT Satisfaction with information systems (IS) has been and remains to be of great interest to both scholars and practitioners. The conceptualization of the construct, the theories employed toExpand
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DETERMINANTS OF SUCCESSFUL KNOWLEDGE MANAGEMENT PROGRAMS
The main objective of this paper is to investigate and identify the main determinants of successful knowledge management (KM) programs. We draw upon the institutional theory and the theory ofExpand
  • 91
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Satisfaction with Internet-based services
  • M. Khalifa, V. Liu
  • Computer Science
  • Proceedings of the 35th Annual Hawaii…
  • 7 January 2002
We develop, operationalize and empirically test a model for explaining/predicting the satisfaction of customers with Internet-based services. We argue and empirically demonstrate the need forExpand
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Explaining Satisfaction at Different Stages of Adoption in the Context of Internet-Based Services
In this research we develop, operationalize, and empirically test a model for explaining/predicting the satisfaction of customers with Internet-based services at different stages of adoption. WeExpand
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Online Customer Stickiness: A Longitudinal Study
The growth of e-commerce has been mainly in B2B, while B2C is still facing major hurdles associated with consumer acquisition and retention. In the evaluation of B2C businesses, the focus is shiftingExpand
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Online Consumer Stickiness: A Longitudinal Study
The growth in e-commerce has been mainly in B2B, while B2C is still facing major hurdles associated with consumer acquisition and retention. In the evaluation of B2C businesses, the focus is shiftingExpand
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Satisfaction with Internet-Based Services: A Longitudinal Study
Satisfaction has been studied extensively in information systems. Most studies, however, focused on specific system characteristics, providing very little understanding of the process of satisfactionExpand
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