• Publications
  • Influence
Customer engagement in service
We develop a framework to facilitate customer engagement in service (CES) based on the service-dominant (S-D) logic. A novel feature of this framework is its applicability and relevance for firmsExpand
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Performance comparison of database concurrency control mechanisms based on two-phase locking, timestamping and mixed approach
  • V. Kumar
  • Computer Science
  • Inf. Sci.
  • 1 August 1990
We have evaluated the effect of deadlocks, read : write ratio, cascade rollback, degree of concurrency, transaction-size mixes, transaction wait time and transaction blockings on the overall performance of these algorithms. Expand
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Introduction: Is Customer Satisfaction (Ir)relevant as a Metric?
In the preceding article, Fornell, Morgeson, and Hult (2016b) find that customer satisfaction produces abnormal returns and that customer satisfaction does have a direct and tangible financialExpand
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Whole-genome resequencing of 292 pigeonpea accessions identifies genomic regions associated with domestication and agronomic traits
Pigeonpea (Cajanus cajan), a tropical grain legume with low input requirements, is expected to continue to have an important role in supplying food and nutritional security in developing countries inExpand
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Wound is defined as the loss of breaking cellular and functional continuity of the living tissues and management of wounds is frequently encountered with different problems. Drug resistance andExpand
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Robbins and Cotran Review of Pathology
This easy-to-use new edition of "Robbins and Cotran Review of Pathology" helps you effectively master the most important principles and facts in pathology. More than 1,100 questions - many new toExpand
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Hypermedia support for collaboration in requirements analysis
We describe a model and system to support collaboration in requirements analysis with hypermedia technologies. Expand
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  • PDF
Unlocking the power of marketing: understanding the links between customer mindset metrics, behavior, and profitability
Recent evidence about the central role played by perceptual constructs in driving performance outcomes has produced a renewed interest in studying customer mindset metrics (CMMs; e.g., satisfaction,Expand
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Complete genome sequence of sixteen plant growth promoting Streptomyces strains
The genome sequences of 16 Streptomyces strains, showing potential for plant growth-promotion (PGP) activities in rice, sorghum, chickpea and pigeonpea, isolated from herbal vermicompost, have beenExpand
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