• Publications
  • Influence
Customer engagement in service
We develop a framework to facilitate customer engagement in service (CES) based on the service-dominant (S-D) logic. A novel feature of this framework is its applicability and relevance for firmsExpand
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Performance comparison of database concurrency control mechanisms based on two-phase locking, timestamping and mixed approach
  • V. Kumar
  • Computer Science
  • Inf. Sci.
  • 1 August 1990
TLDR
We have evaluated the effect of deadlocks, read : write ratio, cascade rollback, degree of concurrency, transaction-size mixes, transaction wait time and transaction blockings on the overall performance of these algorithms. Expand
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Introduction: Is Customer Satisfaction (Ir)relevant as a Metric?
In the preceding article, Fornell, Morgeson, and Hult (2016b) find that customer satisfaction produces abnormal returns and that customer satisfaction does have a direct and tangible financialExpand
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Whole-genome resequencing of 292 pigeonpea accessions identifies genomic regions associated with domestication and agronomic traits
Pigeonpea (Cajanus cajan), a tropical grain legume with low input requirements, is expected to continue to have an important role in supplying food and nutritional security in developing countries inExpand
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  • PDF
ANIMAL MODELS FOR THE EVALUATION OF WOUND HEALING ACTIVITY
Wound is defined as the loss of breaking cellular and functional continuity of the living tissues and management of wounds is frequently encountered with different problems. Drug resistance andExpand
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  • PDF
Robbins and Cotran Review of Pathology
This easy-to-use new edition of "Robbins and Cotran Review of Pathology" helps you effectively master the most important principles and facts in pathology. More than 1,100 questions - many new toExpand
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Hypermedia support for collaboration in requirements analysis
TLDR
We describe a model and system to support collaboration in requirements analysis with hypermedia technologies. Expand
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  • PDF
Unlocking the power of marketing: understanding the links between customer mindset metrics, behavior, and profitability
Recent evidence about the central role played by perceptual constructs in driving performance outcomes has produced a renewed interest in studying customer mindset metrics (CMMs; e.g., satisfaction,Expand
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  • PDF
Complete genome sequence of sixteen plant growth promoting Streptomyces strains
The genome sequences of 16 Streptomyces strains, showing potential for plant growth-promotion (PGP) activities in rice, sorghum, chickpea and pigeonpea, isolated from herbal vermicompost, have beenExpand
  • 4
  • PDF
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