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The EFQM excellence model: European and Dutch experiences with the EFQM approach in health care. European Foundation for Quality Management.
One way to meet the challenges in creating a high performance organization in health care is the approach of the European Foundation for Quality Management (EFQM). The Foundation is in the traditionExpand
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A two-level EFQM self-assessment in an Italian hospital.
PURPOSE An assessment of the EFQM excellence model was carried out in Italy's Udine Hospital, aimed at evaluating how first and second-level managers perceived their hospital and individualExpand
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A quality management model for integrated care: results of a Delphi and Concept Mapping study.
OBJECTIVE The objective of this study is to identify the elements and clusters of a quality management model for integrated care. DESIGN In order to develop the model a combination of three methodsExpand
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Return to work after sick leave due to depression; a conceptual analysis based on perspectives of patients, supervisors and occupational physicians.
OBJECTIVES This study aims to investigate the most important factors facilitating a return to work after sick leave due to depression from the perspectives of patients, supervisors and occupationalExpand
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Economic Evaluation of Internet-Based Interventions for Harmful Alcohol Use Alongside a Pragmatic Randomized Controlled Trial
Background Internet interventions with and without therapist support have been found to be effective treatment options for harmful alcohol users. Internet-based therapy (IT) leads to larger andExpand
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Using concept mapping to design an indicator framework for addiction treatment centres.
OBJECTIVE The objective of this study is to determine an indicator framework for addiction treatment centres based on the demands of stakeholders and in alignment with the European Foundation forExpand
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Patients' perspective on self‐management in the recovery from depression
Self‐management appears to be a promising approach in the case of depression, which helps to stimulate patients' autonomy. However, a good and systematic description of the concept self‐managementExpand
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Evaluating treatment process redesign by applying the EFQM Excellence Model.
OBJECTIVE To evaluate a treatment process redesign programme implementing evidence-based treatment as part of a total quality management in a Dutch addiction treatment centre. METHOD QualityExpand
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Improving the EFQM Model: An empirical study on model development and theory building using concept mapping
The Improved EFQM Model Draft 1 has 11 criteria, a strong focus on customer orientation and a new measuring system. Expand
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Psychosocial work conditions and work stress in an innovating addiction treatment centre. Consequences for the EFQM Excellence Model
In the Job Demand Control Model (JDCM) and the EFQM Excellence Model, psychosocial work conditions are regarded as critical factors for the functioning of the personnel and the organisation. In orderExpand
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