Tracey Lovejoy

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The desire to extend product development success internationally and understand users in the countries in which a product will be marketed has extended user methods overseas. While the practice of international research has become common, approaches have been varied depending on the needs of the project as well as corporate constraints. Many corporate(More)
One virtue of instant messaging is informality. As messaging is used more in work settings, being able to consult an exchange later can be beneficial. However, archived communication often becomes more formal. We describe a case study of IM use that illustrates such a transition. In this and some other respects, messaging seems to be paralleling the history(More)
This paper discusses instant messaging in the context of a tension between informal communication and the benefits of having a record of an exchange. IM exchanges are generally informal. As messaging is used more in work settings, being able to review an exchange can occasionally be helpful. However, knowing that a communication will be saved can lead to(More)
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