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Automated service quality has been recognised as the factor which determines the suc cess or failure of electronic commerce. Those models current ly available to measure automated service quality are limited in their focus, encompassing only one electronic channel – the internet – thereby ignoring attributes of the other automated service channels. In(More)
This paper addresses the problem: how should a postgraduate research student in marketing or a similar field (and his or her supervisor) present the thesis? The structure developed provides a starting point for understanding what a thesis should set out to achieve, and also provides a basis for communication between a student and his or her supervisor.(More)
The paper will present the design of an experimental Virtual Centre for Enterprise VCE in the framework of the ELLEIEC Thematic Network [1]. The objective is to focus on the current state of the activities related to the study and design of the VCE and to present preliminary experimental results. The Virtual Centre will provide learners with the opportunity(More)
Within the SALEIE project LLP Programme 527877-LLP-1-2012-“Strategic Alignment of Electrical and Information Engineering in European Higher Education Institutions”, work package 4 is concerned with Widening Participation & Student Support. As an integral part of this work package, consideration is to be given to how students with(More)
Widening participation in higher education has become a major concern for many higher education institutions in order to redress the imbalance that has be created where specific groups in society have over time become underrepresented within higher education. To redress this imbalance, higher education institutions need to set-up and maintain supports to(More)
The Royal Academy of Engineering, which is Britain's national academy for engineering, identifies and stresses the importance of personal and professional commitments and obligations of professional engineers to enhance the wellbeing of the society. These can be attained by adopting the highest standards of professional conduct and integrity which are now(More)
The paper is dealing with present Lifelong Learning in Europe through the current state of ELLEIEC European project (Enhancing Lifelong Learning for the Electrical and Information Engineering Community) [1]. ELLEIEC project is the follow-up of EIE-Surveyor TN which aims at acting both as an observatory and a proposition force for the evolution in the(More)
Public speaking is one skill in a suite of communication skills valued by employers. As an academic community we nurture this skill in our students and increasingly assess it in student presentations, but how good are we at such assessment and, in particular, how consistent is our mark allocation given a large number of presentations made in a sequence and(More)