Toni M. Somers

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This paper describes the impact of Critical Success Factors (CSFs) across the stages of Enterprise Resource Planning (ERP) implementations using the responses from 86 organizations that completed or are in the process of completing an ERP implementation. Our results provide advice to management on how best to utilize their limited resources to choose those(More)
An important problem in probabilistic description is to understand who are the key players, which activities associated with enterprise system implementations are important, and when their effect is most prevalent across the IT development stages. Using an information theory approach, we analyze the fit between their importance, as noted in the current(More)
0963-8687/$ see front matter 2010 Elsevier B.V doi:10.1016/j.jsis.2010.05.001 * Corresponding author. Tel.: +971 6 5152306. E-mail addresses: (N. Gorla), ton Increased organizational dependence on information systems drivesmanagement attention towards improving information systems’ quality. A recent survey shows that ‘‘Improve IT quality” is(More)
Recently, despite huge incentives and subsequent increases in investment in customer relationship rr.anagement technOlogy, many firms have not been able to Increase their customer satisfaction index ratings. The purp<\se of this paper is to gauge whether IT management practices differ am:mg firms ",here IT has a major role in transforming market:ng,(More)
Many enterprise resource planning (ERP) implementation projects fail despite huge investments. To explain such failures, we draw on the resource-based view (RBV) of the firm to define various dimensions of information systems (IS) resources. Using resource-picking and capability-building arguments, we examine the relationships between IS resources and ERP(More)