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Ethnography has gained considerable prominence as a technique for informing CSCW systems development of the nature of work. Experiences of ethnography reported to date have focused on the use of prolonged on-going enthnography to inform systems design. A considerable number of these studies have taken place within constrained and focused work domain. This(More)
The domestic environment is predicted by market analysts to be the major growth area in computing over the next decade, yet it is a poorly understood domain at the current time of writing. Research is largely confined to the laboratory environment, although it has been recognized that ubiquitous computing will in due course have to resonate with the ‘stable(More)
This article considers the importance of context in mobile systems. It considers a range of context-related issues and focus on location as a key issue for mobile systems. A design framework is described consisting of taxonomies of location, mobility, population, and device awareness. The design framework inorms the construction of a semantic model of space(More)
In this paper we propose a novel way of supporting occasional meetings that take place in unfamiliar public places, which promotes lightweight, visible and fluid collaboration. Our central idea is that the sharing and exchange of information occurs across public surfaces that users can easily access and interact with. To this end, we designed and(More)
This paper relates experiences of a project where an ethnographic study of air traffic controllers is being used to inform the design of the controllers’ interface to the flight data base. We outline the current UK air traffic control system, discuss the ethnographic work we have undertaken studying air traffic control as a cooperative activity, describe(More)
Over the last decade, Computer Supported Cooperative Work (CSCW) has emerged as an identifiable research area which focuses on the role of the computer in group work. CSCW is a generic term which combines the understanding of the nature of group working with the enabling technologies of computer networking, systems support and applications. This paper(More)
The rapid growth and development of the Internet and the resulting growth in interest in access to network facilities highlight an increasing prominence of computer technology in the home. In this article we report on a study of the social organization of a number of domestic environments in the northwest of England and consider the ways in which an(More)
This paper explores the embodied interactional ways in which people naturally collaborate around and share collections of photographs. We employ ethnographic studies of paper-based photograph use to consider requirements for distributed collaboration around digital photographs. Distributed sharing is currently limited to the 'passing on' of photographs to(More)
The movement of design out of the workplace and into the home brings with it the need to develop new analytic concepts to consider how ubiquitous computing might relate to and support everyday activities in domestic settings. In this paper we present a number of concepts derived from ethnographic studies of routine activities and technology uses implicated(More)