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In recent years, design thinking and design research have proved indispensable in creating useful and usable solutions that both address human needs and create value for the client. Design research is the connective activity that helps us integrate specialized knowledge into meaningful solutions. We used a structured design process and various design(More)
We set out to create an assessment and situational awareness tool for incident response. Extracting the risk assessment expertise and creating a systemic step-by-step workflow that could be followed by non-experts was challenging; however, what proved to be even more difficult was the mapping of that workflow to a common, natural language used by(More)
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