Todd Goodyear

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Answer helpfulness in Intuit's TurboTax AnswerXchange can be predicted with reasonable accuracy based on the attributes of the question alone. The ability to predict the likelihood of a good answer provides an opportunity to help the asker craft better formulated questions. Towards this goal, this paper presents a new concept of question-asking experience(More)
User satisfaction in social question-and-answer (Q&A) systems depends on the quality of answers typically measured by a proxy metrics of user votes on the answers. We show that user votes in TurboTax AnswerXchange (AXC) can be predicted with reasonable accuracy based on the attributes of the question alone. This provides an opportunity for "pro-active"(More)
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