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Effective Crisis Communication: Moving From Crisis to Opportunity
Preface Acknowledgments PART 1: THE CONCEPTUAL FOUNDATION Chapter 1. Defining Crisis Communication Chapter 2. Understanding Crisis Communication Theory and Practice PART 2. THE LESSONS AND PRACTICALExpand
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Communication and Organizational Crisis
Introduction and Overview The Nature of Organizational Crisis Theories of Organizational Crisis Crisis Type Communication and Crisis Stages of Crisis Development Crisis Development Communication andExpand
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Theorizing Crisis Communication
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Post-crisis communication and renewal: Expanding the parameters of post-crisis discourse
Abstract Crisis communication is growing as a field of study due in part to the frequency and high profile nature of recent crises such as 9/11, Anthrax and bioterrorism in the mail supply, theExpand
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Chaos theory, informational needs, and natural disasters
This study applies chaos theory to a system-wide analysis of crisis communication in a natural disaster. Specifically, we analyze crisis communication during the 1997 Red River Valley flood inExpand
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Measurement and analysis of student engagement in university classes where varying levels of PBL methods of instruction are in use
Students participate more in a classroom and also report a better understanding of course concepts when steps are taken to actively engage them. The Student Engagement (SE) Survey was developed andExpand
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Crisis management and the discourse of renewal: understanding the potential for positive outcomes of crisis
Abstract This paper examines crisis discourse that emphasizes renewal and growth over issues of blame, responsibility, and liability. Three categories of renewal are discussed in light of theExpand
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Post-crisis discourse and organizational change, failure and renewal
Purpose – To examine the post 9/11 communication of the bond‐trading firm, Cantor Fitzgerald and its CEO Howard Lutnick, according to the discourse of renewal framework.Design/methodology/approach –Expand
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Communication, Organization, and Crisis
Communication is increasingly recognized as an important process in organizational crisis and crisis management. The Three Mile Island incident, the Bhopal Union Carbide accident, the crash ofExpand
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The "Illusion of Life" rhetorical perspective: an integrated approach to the study of music as communication
–The illusion of life rhetorical perspective increases our understanding about how discursive linguistic symbols and non-discursive aesthetic symbols function together to communicate and persuade inExpand
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