The term knowledge management (KM) has lost most of its magic during the past few years: While knowledge has been identified as an important resource and key factor for productivity gains and innovation in organizations, there seems to be no generally applicable (and easy) way to utilize this resource. In this paper we present results of a field study that… (More)
Expert recommender systems (ERS) are considered a promising technology in knowledge management. However, there are very few studies which evaluated their appropriation in practice. In this paper, we present results of a case study of expert recommender technology in a large European industrial association. Unlike existing expert recommender approaches, the… (More)
Recent knowledge management initiatives focus on expertise sharing within formal organizational units and informal communities of practice. Expert recommender systems seem to be a promising tool in support of these initiatives. This paper presents experiences in designing an expert recommender system for a knowledge-intensive organization, namely the… (More)
Bringing together human actors with similar interests, skills or expertise is a major challenge in community-based knowledge management. We believe that writing or reading textual documents can be an indicator for a human actor's interests, skills or expertise. In this paper, we describe an approach of matching human actors based on the similarity of text… (More)
1 Die Möglichkeit, Experten einfacher auffinden zu können stellt einen ersten Schritt bei der Nutzung von deren " implizitem Wissen " dar. Es ist im weiteren Verlauf die Sache der Benutzer, Kontakt zu den gefundenen Exper-ten aufzunehmen und für einen Wissensaustausch zu sorgen.
Learning platform focus often on content presentation. Collaborative aspects are mostly dealt with by providing functionality to annotate parts of the content or discuss with other learners about the content. Nowadays learning platforms do not support systematically match making processes among those actors who are able to support their individual learning… (More)
Studying domestic usage contexts has become an important field in research. Recent technological improvements have made media available on different devices, in different contexts and from different places. The adoption and appropriation of new devices and technologies has led to a more flexible usage behavior. However, even if we know about such a… (More)