- Full text PDF available (31)
- This year (3)
- Last 5 years (22)
- Last 10 years (30)
Journals and Conferences
As the Internet continues to grow in size and capability, many firms are implementing Web-based applications and Internet-derived economic change continues to occur. If this change is revolutionary,… (More)
The 'jewel in the crown' from the MIT90s [Management in the 90s] program is undoubtedly the Strategic Alignment Model (SAM) of Henderson and Venkatraman.
While the literature on business-IT alignment has become increasingly mature in the past 20 years, different definitions and conceptualizations have emerged. Several dimensions like strategic,… (More)
The market enthusiasm generated around investment in CRM technology is in stark contrast to the naysaying by many academic and business commentators. This raises an important research question… (More)
This paper presents a framework that helps researchers to design and validate both formative and reflective measurement models. The framework draws from the existing literature and includes both… (More)
Creation of relationship management (CRM) amongst customer has been a matured and reigning issue of interest to all firms. Hence, the objective of this study is to provide a clear understanding of… (More)
A common belief today is that sustainable competitive advantages are in some way positively correlated with customer focused behavior and CRM technology. However, the enthusiasm generated around CRM… (More)
Among many leading organizations, in all sectors of industry, commerce and government, there is considerable evidence of e-business being deployed to achieve strategic goals. Where this deployment… (More)
As some firms have discovered (usually the hard way), e-business does not fit every business.