• Publications
  • Influence
Actor engagement as a microfoundation for value co-creation
The starting point for this research is that value co-creation is difficult to observe empirically, whereas actor engagement is observable and thus more likely to be designable and manageable.Expand
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Digitalization: Opportunity and Challenge for the Business and Information Systems Engineering Community
TLDR
The convergence of the so-called SMAC technologies – social, mobile, analytics, and cloud computing – has led to an unprecedented wave of digitalization that is currently fueling innovation in business and society. Expand
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Service-Systems-Engineering
TLDR
Service systems engineering (SSE) focuses on the systematic design and development of service systems. Expand
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A strategy for knowledge management
TLDR
This paper focuses particularly on the relationship between business and knowledge management strategy and the success of the knowledge management initiatives. Expand
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Modular service architectures: a concept and method for engineering IT services
TLDR
The paper introduces the characteristics of IT services, based on a case study with a leading German provider of application hosting services in the ERP market. Expand
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Representing Service Business Models with the Service Business Model Canvas -- The Case of a Mobile Payment Service in the Retail Industry
TLDR
We present an alternative business model representation for service business models that captures essential aspects of service, such as co-creation. Expand
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Increasing the Agility of IT Delivery: Five Types of Bimodal IT Organization
TLDR
In the age of digital business transformation, enterprises seek to increase their agility and speed of IT delivery. Expand
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Service Systems Engineering
TLDR
Service systems engineering (SSE) focuses on the systematic design and development of service systems. Expand
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Quality management in service ecosystems
TLDR
This paper contributes to this important area by developing a reference model of quality management in service ecosystems. Expand
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Systematische Überführung von kundenspezifischen IT-Lösungen in integrierte Produkt-Dienstleistungsbausteine mit der SCORE-Methode
TLDR
The SCORE method helps providers of IT solutions to benefit from a successive standardization and reuse of non-differentiating product-service-bundles. Expand
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