Till J. Winkler

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The ongoing consumerization of information technology (IT) demands to rethink the traditional paradigms of media use at the workplace. Past research has focused on the use of company IT resources for personal purposes (e.g., 'cyberloafing') and primarily emphasized the adverse effects. This study takes a wider perspective and includes the use of personal IT(More)
For some business applications, using Software as a Service (SaaS) is becoming increasingly popular. However, it is largely unknown how SaaS adoption affects the arrangements between business and IT departments. In this study, we take a contingency approach to investigate how firms allocate authority for SaaS applications. Based on semi-structured(More)
Involving citizens in public affairs through the use of participatory sensing applications is an emerging theme in Pervasive Computing and mobile E-Government (M-Government). Prior work, however, suggests that local governments place more emphasis on internal than on external M-Government projects. This paper takes an action design research perspective to(More)
In today's Internet economy, new business models emerge to respond to business opportunities that one organization alone can not exploit. Virtual organizations (VOs) are a prominent example for such models currently investigated in, e.g., collaborative engineering and aggregated services provisioning. The partner selection process is a problem that needs to(More)
Using mobile services for e-government opens a new way of interaction between governments, citizens and businesses as well as within the public administration. However, governments face different drivers and inhibitors in their adoption behaviour. In this paper we investigate the question why public sector organizations differ in their adoption of mobile(More)
This paper conceptualizes IT service management (ITSM) capability, a key competence of today's IT provider organizations, and presents a survey instrument to facilitate the measurement of an ITSM capability for research and practice. Based on the review of four existing ITSM maturity models (CMMI-SVC, COBIT 4.1, SPICE, ITIL v3), we first develop a(More)
This study addresses the theoretically neglected role of information system (IS) specificity for application governance, by referring to the allocation of application-related decision authority and task responsibility between business and IT units. Based on the premise of organizational and technical 'embedding', and employing a transaction cost theoretic(More)