Learn More
The ongoing consumerization of information technology (IT) demands to rethink the traditional paradigms of media use at the workplace. Past research has focused on the use of company IT resources for personal purposes (e.g., 'cyberloafing') and primarily emphasized the adverse effects. This study takes a wider perspective and includes the use of personal IT(More)
Using mobile services for e-government opens a new way of interaction between governments, citizens and businesses as well as within the public administration. However, governments face different drivers and inhibitors in their adoption behaviour. In this paper we investigate the question why public sector organizations differ in their adoption of mobile(More)
For some business applications, using Software as a Service (SaaS) is becoming increasingly popular. However, it is largely unknown how SaaS adoption affects the arrangements between business and IT departments. In this study, we take a contingency approach to investigate how firms allocate authority for SaaS applications. Based on semi-structured(More)
Involving citizens in public affairs through the use of participatory sensing applications is an emerging theme in Pervasive Computing and mobile E-Government (M-Government). Prior work, however, suggests that local governments place more emphasis on internal than on external M-Government projects. This paper takes an action design research perspective to(More)
The mechanisms of information technology (IT) governance have been widely recognized as practices to sustain alignment of business and IT units. However, the IT governance literature so far has drawn little attention to the possible idiosyncrasies of governance arrangements in the public sector. In this paper we propose a conceptual model to investigate the(More)
In today's Internet economy, new business models emerge to respond to business opportunities that one organization alone can not exploit. Virtual organizations (VOs) are a prominent example for such models currently investigated in, e.g., collaborative engineering and aggregated services provisioning. The partner selection process is a problem that needs to(More)
This paper conceptualizes IT service management (ITSM) capability, a key competence of today's IT provider organizations, and presents a survey instrument to facilitate the measurement of an ITSM capability for research and practice. Based on the review of four existing ITSM maturity models (CMMI-SVC, COBIT 4.1, SPICE, ITIL v3), we first develop a(More)
Urban sensing describes the use of today's mobile devices to collectively gather information about environmental issues of public interest. Such information and communication technology (ICT) tools can enhance current e-government practices by enabling citizens to actively participate in urban decision making and service delivery. Yet, it is widely unclear(More)