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The aim of this paper, which puts special emphasis on IT-related aspects, is threefold. • First, it defines requirements a modern Performance Measurements System (PMS) should meet. The list of requirements generated can be used both to assess a current PMS, and to identify ways to improve an existing PMS. • Second, it reports the findings of an empirical… (More)
This paper describes how a performance data warehouse can be used to facilitate business process improvement that is based on holistic performance measurement. The feasibility study shows how management and analysis of performance data can be facilitated by a data warehouse approach. It is argued that many of the shortcomings of traditional measurement… (More)
Performance measurement has been recognised as a crucial element to improve business performance. The aim of this paper is to show that IT is an enabler to create a multidimensional performance measurement system that is based on automated data collection procedures. Several measurement approaches are discussed and evaluated against the needs of SMEs.