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This survey characterizes an emerging research area, sometimes called <italic>coordination theory</italic>, that focuses on the interdisciplinary study of coordination. Research in this area uses and extends ideas about coordination from disciplines such as computer science, organization theory, operations research, economics, linguistics, and psychology. A(More)
This paper describes a series of interviews focusing on the way professional and clerical office workers organize the information in their desks and offices. A number of implications for designing "natural" and convenient computer-based information systems are discussed. Two principal claims are made: (1) A very important function of desk organization is to(More)
This paper describes a novel theoretical and empirical approach to tasks such as business process redesign and knowledge management. The project involves collecting examples of how different organizations perform similar processes, and organizing these examples in an on-line ìprocess handbook". The handbook is intended to help people: (1) redesign existing(More)
It is possible to design cooperative work tools based only on &#8220;common sense&#8221; and good intuitions. But the history of technology is replete with examples of good theories greatly aiding the development of useful technology. Where, then, might we look for theories to help us design computer-supported cooperative work tools? In this paper, we will(More)
This article describes a series of tests of the generality of a &#8220;radically tailorable&#8221; tool for cooperative work. Users of this system can create applications by combining and modifying four kinds of building blocks: <italic>objects, views, agents,</italic> and <italic>links</italic>. We found that user-level tailoring of these primitives can(More)
In this paper, I will describe my intuitions about what makes computer games fun. More detailed descriptions of the experiments and the theory on which this paper is based are given by Malone (1980a, 1980b). My primary goal here is to provide a set of heuristics or guidelines for designers of instructional computer games. I have articulated and organized(More)