Thomas W. Malone

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This survey characterizes an emerging research area, sometimes called <italic>coordination theory</italic>, that focuses on the interdisciplinary study of coordination. Research in this area uses and extends ideas about coordination from disciplines such as computer science, organization theory, operations research, economics, linguistics, and psychology. A(More)
This paper describes a series of interviews focusing on the way professional and clerical office workers organize the information in their desks and offices. A number of implications for designing "natural" and convenient computer-based information systems are discussed. Two principal claims are made: (1) A very important function of desk organization is to(More)
It is possible to design cooperative work tools based only on &#8220;common sense&#8221; and good intuitions. But the history of technology is replete with examples of good theories greatly aiding the development of useful technology. Where, then, might we look for theories to help us design computer-supported cooperative work tools? In this paper, we will(More)
This paper describes a novel theoretical and empirical approach to tasks such as business process redesign and knowledge management. The project involves collecting examples of how different organizations perform similar processes, and organizing these examples in an on-line ìprocess handbook". The handbook is intended to help people: (1) redesign existing(More)
This article describes a series of tests of the generality of a &#8220;radically tailorable&#8221; tool for cooperative work. Users of this system can create applications by combining and modifying four kinds of building blocks: <italic>objects, views, agents,</italic> and <italic>links</italic>. We found that user-level tailoring of these primitives can(More)
Psychologists have repeatedly shown that a single statistical factor--often called "general intelligence"--emerges from the correlations among people's performance on a wide variety of cognitive tasks. But no one has systematically examined whether a similar kind of "collective intelligence" exists for groups of people. In two studies with 699 people,(More)
One can't deny the effectiveness of video arcade games in reachipg users! Just loop at the number of quarters pushed into the slots, the time spent by people of widely differing abilities, and the number of repeat encounters with the systems. At least part of the success is due to the ease of getting started (the first play of the game gets one comfortable(More)