Thomas R. Gulledge

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Business process management has received much attention in the industrial engineering and management literature, and its benefits are well known. Much less has been written in the public sector management literature, and what has been written has been very general. Hence, there is confusion among public managers about how business process management(More)
We present our experiences in defining and documenting business process requirements for a large-scale public sector Enterprise Resource Planning (ERP) implementation in the United States. The implementing organization, the Naval Air Systems Command (NAVAIR), is investing in packaged software to integrate all aspects of its business processes. Prior to(More)
Thomas R. Gulledge and Rainer A. Sommer George Mason University Enterprise Engineering Laboratory, MS 2E4 Fairfax, Virginia 22030-4444 USA Summary The management of the Department of Defense (DoD) enterprise must change. Since 1989, the DoD has “chronically under-funded its installations’ base support services and facilities as(More)
During 2001, the Enterprise Engineering Laboratory at George Mason University was contracted by the Boeing Company to develop an eHub capability for aerospace suppliers in Taiwan. In a laboratory environment, the core technology was designed, developed, and tested, and now a large first-tier aerospace supplier in Taiwan is commercializing the technology.(More)
Purpose – Enterprise integration endeavors are complex because they compel an organization to understand how its cross-organizational business processes are enabled by multiple systems. For any large-scale implementation project, specific business process and system information is included in the enterprise-solution architecture. To understand the totality(More)