Thomas R. Gulledge

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– We present our experiences in defining and documenting business process requirements for a large-scale public sector Enterprise Resource Planning (ERP) implementation in the United States. The implementing organization, the Naval Air Systems Command (NAVAIR), is investing in packaged software to integrate all aspects of its business processes. Prior to(More)
Business process management has received much attention in the industrial engineering and management literature, and its benefits are well known. Much less has been written in the public sector management literature, and what has been written has been very general. Hence, there is confusion among public managers about how business process management(More)
The management of the Department of Defense (DoD) enterprise must change. Since 1989, the DoD has " chronically under-funded its installations' base support services and facilities as evidenced by an increasing backlog of maintenance and a migration of funds from mission accounts to provide essential base support services. " Years of under funding have led(More)