Thomas Köhn

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People complete tasks more quickly when they have concrete plans. However, they often fail to create such action plans. (How) can systems provide these concrete steps automatically? This article demonstrates that these benefits can also be realized when these plans are created by others or reused from similar tasks. Four experiments test these approaches,(More)
This paper introduces privacy and accountability techniques for crowd-powered systems. We focus on email task management: tasks are an implicit part of every inbox, but the overwhelming volume of incoming email can bury important requests. We present <i>EmailValet</i>, an email client that recruits remote assistants from an expert crowdsourcing marketplace.(More)
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