Thomas F. Gattiker

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We present a model of the organizational impacts of enterprise resource planning (ERP) systems once the system has gone live and the “shake-out” Peter Todd was the accepting senior editor for this paper. Carol Brown was the associate editor. Judy Scott served as a reviewer. The second reviewer chose to remain anonymous. phase has occurred. Organizational(More)
A key enabler of environmental projects is the ability of the project champion to gain commitment to the project from other stakeholders in his or her organization. This paper develops a model of commitment-gaining success that is based on intra-organizational influence theory. The model also includes the project payback, customer pressure, government(More)
As organizations implement enterprise systems, the issues of whether to “build or buy” new IT modules, and if buying, how much to customize, continue to be key concerns. In this chapter, we develop a framework in order to better understand effective information system module choice and customization from a strategy perspective. Analysis of the strategic(More)
The Internet has made a wealth of new tools available to the industrial buyer. However, researchers have suggested that computer mediated interaction with suppliers may not be conducive to strong supplier relationships in general and to trust in particular. This paper compares two computer-mediated sourcing tools (email negotiation and Internet reverse(More)
This paper explores the impact of Enterprise Resource Planning (ERP) systems using the individual manufacturing facility as the level of analysis. A model of ERP costs and benefits based on Organizational Information Processing Theory is proposed. The model resolves some of the apparently contradictory ERP impacts that have been reported in the trade(More)
The manufacturing-marketing (MM) interface has received substantial consideration in the operations management literature; however, relatively little attention has been paid to the role of information systems in facilitating MM integration. As integrated cross-functional systems, enterprise resource planning systems (ERP) are well-suited to provide MM(More)
Most companies are under pressure to improve the environmental sustainability of their supply chains. However, there is considerable variance in companies’ ability to successfully deploy environmental management projects. One important factor, according to articles in the academic and business press, is the ability of champions of sustainable supply chain(More)
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