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AbstrAct As organizations implement enterprise systems, the issues of whether to " build or buy " new IT modules , and if buying, how much to customize, continue to be key concerns. In this chapter, we develop a framework in order to better understand effective information system module choice and customization from a strategy perspective. Analysis of the(More)
We present a model of the organizational impacts of enterprise resource planning (ERP) systems once the system has gone live and the " shake-out " 1 Peter Todd was the accepting senior editor for this paper. Carol Brown was the associate editor. Judy Scott served as a reviewer. The second reviewer chose to remain anonymous. phase has occurred.(More)
This paper explores the impact of Enterprise Resource Planning (ERP) systems using the individual manufacturing facility as the level of analysis. A model of ERP costs and benefits based on Organizational Information Processing Theory is proposed. The model resolves some of the apparently contradictory ERP impacts that have been reported in the trade(More)
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