Thaíssa Diirr

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Maturity models and Information Technology (IT) service management models guide the definition and improvement of service management processes. Known approaches include ITIL, COBIT, ISO/IEC 20000, CMMI-SVC, and MR-MPS-SV. The implementation of these models results in benefits such as: increased user and customer satisfaction with IT services; financial(More)
To obtain business benefits resulting from the implementation of an SOA approach is not sufficient managing technical features. A strategy aligned to business should be considered as a basis for activities of implementation, validation, development and services management. A business case, a reference model and an architecture of the organization should be(More)
The conceptual modeling process involves the understanding of domain concepts and its representation in diagrams. The knowledge about the domain can be obtained from various sources, most of them being based on natural language. Therefore, the automatically creation of conceptual models becomes interesting. This paper presents an analysis of the feasibility(More)
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