Terry Costantino

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Public libraries are in crisis-mode trying to figure out their future. One area they are struggling with is their role and relationship to the Internet -- their e-services. This study engages public library staff and vendors in the redesign of online account management features as a way to explore participation from the perspective of the participants.(More)
Public libraries are in crisis-mode trying to figure out their future. One area they are struggling with is their role and relationship to the Internet -- their e-services. This study engages public library staff, vendors and members in the redesign of online account management features as a way to look at participation from the perspective of the(More)
From inception, public libraries have been positioned as a requirement for an informed citizenry capable of engaging in civic life. Many public libraries include democratic aims in their strategic plans but what are the activities and programs that support these ambitions? In this preliminary investigation, I use the websites of Canadian urban public(More)
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