Terry Costantino

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Public libraries are in crisis-mode trying to figure out their future. One area they are struggling with is their role and relationship to the Internet -- their e-services. This study engages public library staff and vendors in the redesign of online account management features as a way to explore participation from the perspective of the participants.(More)
Public libraries are in crisis-mode trying to figure out their future. One area they are struggling with is their role and relationship to the Internet -- their e-services. This study engages public library staff, vendors and members in the redesign of online account management features as a way to look at participation from the perspective of the(More)
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