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This paper examines emerging digital frontiers for service innovation that a panel discussed at a workshop on this topic held at the 48th Annual Hawaii International Conference on System Sciences (HICSS). The speakers and participants agreed that that service systems are fundamental for service innovation and value creation. In this context, service systems(More)
Information technologies hold great promise in their ability to link distributed workers, allowing organizations to take advantage of the potential benefits of effectively gathering knowledge without regard to geographic boundaries. This can be advantageous for an organization's overall capabilities, given that employing workers from diverse backgrounds can(More)