Ted von Glahn

Learn More
BACKGROUND There is increasing interest in measuring patients' experiences with individual physicians, and empirical evidence supports this area of measurement. However, the high cost of data collection remains a significant barrier. Survey modes with the potential to lower costs, such as Internet and interactive voice response (IVR) telephone, are(More)
This study assesses the reliability of patient-reported information about care received by individual specialist physicians. A patient questionnaire that included core composites from the Consumer Assessment of Healthcare Providers and Systems Clinician & Group survey was administered to random samples of patients visiting 1315 physicians from 14(More)
OBJECTIVE To assess the relationship between clinical care metrics and patient experiences of care among patients with chronic disease. DESIGN Cross-sectional survey and clinical performance data. SETTING Eighty-nine medical groups across California caring for patients with chronic disease. PARTICIPANTS Using patient surveys, we identified 51 129(More)
OBJECTIVE To examine the extent to which medical group and market factors are related to individual primary care physician (PCP) performance on patient experience measures. DATA SOURCES This study employs Clinician and Group CAHPS survey data (n=105,663) from 2,099 adult PCPs belonging to 34 diverse medical groups across California. Medical group(More)
BACKGROUND Physicians and medical educators have repeatedly acknowledged the inadequacy of communication skills training in the medical school curriculum and opportunities to improve these skills in practice. This study of a controlled intervention evaluates the effect of teaching practicing physicians the skill of "agenda-setting" on patients' experiences(More)
OBJECTIVE To use an empirical Bayesian approach, blending practice, and group quality data with physician results to increase the accuracy of quality of care measures. DATA SOURCES Performance data on diabetes glycemic screening for 8,357 physicians collected from multiple payers as part of a statewide physician performance reporting initiative. STUDY(More)
BACKGROUND In measuring patients' experiences with individual primary care physicians (PCPs), the reliability and validity of data based on samples of "established" patients of a physician's panel have been shown. However, as large-scale initiatives seek the least costly approach to obtaining these data, little is known about the implications of expanding(More)
Patient experience measures are central to many pay-for-performance (P4P) programs nationally, but the effect of performance-based financial incentives on improving patient care experiences has not been assessed. The study uses Clinician & Group CAHPS data from commercially insured adult patients (n = 124,021) who had visits with 1,444 primary care(More)
BACKGROUND Public reporting and pay-for-performance programs increasingly rely on patient experience data to evaluate individual physicians and guide quality improvement efforts. The extent to which performance variation is attributable to physicians versus other system-level units, however, remains unclear. METHODS Using ambulatory care experience survey(More)
  • 1