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A process improvement approach based on the Value Stream Mapping and the Theory of Constraints Thinking Process
TLDR
We present a case of integration between the Value Stream Mapping (VSM) and the Thinking Process of the Theory of Constraints (TP-TOC) through the analysis of productive processes of an organization, indicating the complementary aspects between them and their benefits to the organization. Expand
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Identification and quantification of influent factors in perceived quality of the e-service provided by a university
TLDR
We developed a multiple item scale for measuring perceived quality in e-service provided by a university. Expand
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Entendimento sistêmico dos processos de negócios: uma abordagem exploratória
Sob a perspectiva dos processos de negocios, as empresas investem em inovacoes e melhorias, onde usualmente sao aplicadas abordagens ja estabelecidas. Esta dinâmica inicia por um diagnosticoExpand