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The IEEE 802.11 based Wireless LANs (WLANs) have emerged as a viable technology for supporting real-time applications such as Voice over IP (VoIP). Even the Personal Digital Assistants and Smartphones are being equipped with WLAN, leading such devices to operate in dual-mode with the WLAN and WAN (Wide Area Network) radios capable of supporting IP(More)
This research investigates whether or not employee engagement has an impact on upselling effectiveness in the car rental service industry, where upselling is a key performance metric for customer development. Our empirical strategy employs a series of simple empirical tests based on measures of engagement constructed using various subgroups of employees and(More)
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