Taiwen Feng

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a r t i c l e i n f o Keywords: Customer orientation Complementary asset IT implementation Time-to-market New product development To extend new product development (NPD) research, this study proposes and tests a theory of complemen-tarities between information technology (IT) implementation and customer orientation. In addition, this study provides a(More)
a r t i c l e i n f o The existing operations management literature has extensively investigated the associations between customer satisfaction and firm performance. However, how to improve customer satisfaction through employee empowerment, service reward, and service training has rarely been investigated. In this research, we tied human resource and(More)
While existing literature has addressed the benefits of customer orientation, less is known about its negative outcomes. This study investigates the mediating effect of emotional dissonance on the relationship between customer orientation and unethical decision-making, and whether this mediating effect is moderated by occupation. A sample of 727 doctors and(More)
(2015),"Effects of suppliers' trust and commitment on customer involvement", If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for(More)
As an innovative manufacturing paradigm and industrial conformation, the appearance and development of service-embedded manufacturing paradigm changed the competitive landscape of each industry. The manufacturing companies are forced to make business model innovation in order to maintain sustaining competitive advantage. Referencing the classification of(More)