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a School of Management, Northwestern Polytechnical University, Xi'an, China b School of Management, Xi'an Jiaotong University, Xi'an, China c The Key Laboratory of the Ministry of Education for Process Control and Efficiency Engineering, Xi'an, China d The State Key Laboratory for Manufacturing Systems Engineering, Xi'an, China e School of Management, Xi'an(More)
Green innovation has been deemed a key corporate capability to deal with environmental issues. The usage of advanced manufacturing technologies (AMT) provides important resources and knowledge for firms’ green innovation. Drawing on a resources-based approach, this study contributes to the existing literature by examining how the adoption of specific types(More)
a r t i c l e i n f o The existing operations management literature has extensively investigated the associations between customer satisfaction and firm performance. However, how to improve customer satisfaction through employee empowerment, service reward, and service training has rarely been investigated. In this research, we tied human resource and(More)
This study investigates the impacts of three dimensions of green supply chain integration (GSCI) on operational and financial performance, from both a contingency and a configuration perspective. From the contingency perspective, we used hierarchical regression to determine the impacts of individual GSCI dimensions (green internal, customer and supplier(More)
Purpose – The purpose of this study is to examine the joint influence of technological newness and market newness on the relationship between customer involvement and new product performance. Design/methodology/approach – We employed hierarchical moderated regression analysis to test the hypothesized relationships using survey data collected from 214(More)
While existing literature has addressed the benefits of customer orientation, less is known about its negative outcomes. This study investigates the mediating effect of emotional dissonance on the relationship between customer orientation and unethical decision-making, and whether this mediating effect is moderated by occupation. A sample of 727 doctors and(More)
Although the importance of green external integration has been widely recognized, our understanding of how firm size influences its link with firm performance is still limited. This study develops a conceptual framework in which firm size is proposed to moderate the relationships between green external integration, the time-to-market of environmentally(More)
Purpose – The purpose of this paper is to investigate the relationships among suppliers’ trust and commitment, transaction-specific investment, switching cost, and customer involvement within the context of relational governance mechanism and the social exchange theory. Design/methodology/approach – The authors use survey data from 214 Chinese manufacturing(More)