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Structural relationships between organizational service orientation, contact employee job satisfaction and citizenship behavior
Purpose – The purpose of this paper is to contribute to the knowledge of how organization service orientation (OSO) influences job satisfaction and organizational citizenship behavior (OCB) of… Expand
QUALITY, SERVICE ORIENTATION OF THE EMPLOYEES AND RATIO R/E: THE EFFECTS OF CHARACTERISTICS OF THE HOTELS
Quality of service in hotels is a key factor in their success; hence, the interest in its knowledge as well as in to what extent this variable is related to different characteristics of the company.… Expand