Sylvain Goyette

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This paper examines the knowledge transfer process in ERP post-implementation projects, and specifically between the ERP project teams and the IT support team. Case studies were conducted in three large organizations and data was collected via semi-structured interviews. Descriptive and graphical representations were used to analyze knowledge transfer(More)
Williamson's (1979) transaction cost theory (TCT) has been widely used in information technology (IT) outsourcing research. This research, however, has led to mixed and unexpected results. From a theoretical standpoint, this paper argues that the conceptualization of the constructs and, more importantly, the linkage among constructs that IT outsourcing(More)
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