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The literature on IT outsourcing is well-developed with distinct explanations of what may determine success. The context of IT outsourcing studies has primarily focused upon North American and European companies, seeking low-cost economies from links with developing nations to gain competitive advantage. These studies may not be generalisable to companies(More)
The question of why particular information system encountered unanticipated resistance and never met expectation is often justified by the statement that this information systems did not fit the organizational culture. This paper introduces and validates a four-stage socio-technical model coined as System Behavioral Success Model (SBS), which explains how(More)
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