Suzanne de Treville

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Are lean production jobs intrinsically motivating? More than 20 years after the arrival of lean production, this question remains unresolved. Generally accepted models of job design such as the Job Characteristics Model (JCM, (Hackman, J.R., Oldham, G.R. 1976. Motivation through the design of work: test of a theory. Organizational Behavior and Human(More)
To improve demand chain performance, is it better for parties in a supply chain to focus first on lead time reduction, or instead concentrate on improving the transfer of demand information upstream in the chain? Even though the theory of supply and demand chain management suggests that lead time reduction is an antecedent to the use of market mediation(More)
It is generally agreed that requiring employees to perform their tasks according to Standard Operating Procedures (SOPs) can improve production outcomes in the context of repetitive manufacturing. Attempts to link SOP use to intrinsic motivation – a requirement for creativity – have, however, resulted in controversy. In this paper, we discuss the(More)
In improving demand chain performance, is it better for parties in the chain to first focus on lead time reduction, or first focus on improved information flow? Whereas supply and demand chain management theory suggests that lead time reduction is a necessary antecedent to successful information flow improvement, demand chain parties are often observed in(More)
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