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This publication (excluding the logos) may be re-used free of charge in any format or medium for research for non-commercial purposes, private study or for internal circulation within an organisation. This is subject to it being re-used accurately and not used in a misleading context. The material must be acknowledged as Crown copyright and the title of the(More)
This paper uses case studies and two web-based digital reference cost calculators to illustrate the choices and challenges involved in measuring the cost of offering a digital reference service. The models are interactive and reusable for any number of cost formulations. Case studies provide practical scenarios designed to show the strengths and limitations(More)
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