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a r t i c l e i n f o a b s t r a c t Expanding use of Web 2.0 technologies has generated complex information dynamics that are propelling organizations in unexpected directions, redrawing boundaries and shifting relationships. Using research on user-generated content, we examine online rating and ranking mechanisms and analyze how their performance(More)
Designing mixed-method research inspired by a critical realism philosophy: A tale from the field of IS innovation" (2010). Abstract Despite the call for pluralism in IS research there is a lack of multi-method research published in information systems journals. While many researchers might find the idea of using multiple methods attractive, there are(More)
In this paper we describe a period of strategic crisis (1997–2000) at the London International Financial Futures and Options Exchange (LIFFE) precipitated by the loss of a key benchmark product from their manual trading environment to an electronic trading platform (DTB/Eurex). Using Bower and Christensen's (1995a) notion of disruptive technology, our(More)