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a r t i c l e i n f o a b s t r a c t Expanding use of Web 2.0 technologies has generated complex information dynamics that are propelling organizations in unexpected directions, redrawing boundaries and shifting relationships. Using research on user-generated content, we examine online rating and ranking mechanisms and analyze how their performance(More)
Designing mixed-method research inspired by a critical realism philosophy: A tale from the field of IS innovation" (2010). Abstract Despite the call for pluralism in IS research there is a lack of multi-method research published in information systems journals. While many researchers might find the idea of using multiple methods attractive, there are(More)
This paper describes case study based research on the use of innovative computer-based decision support systems introduced into corporate lending processes in a major UK bank. It describes how the new technology was implicated in shifting boundaries: within the sector as a whole and in specific organizational de-layering; between local/global dimensions of(More)
The MIT Faculty has made this article openly available. Please share how this access benefits you. Your story matters. Acknowledgments We would like to thank Stuart Madnick and Leslie Willcocks for their support of this project, Vasiliki Baka for her research assistance, and the study participants for their contributions to the fieldwork. Feedback from(More)
This paper analyzes one of the first ERP implementation projects within a prestigious US university, an initiative that opened organizational 'doors' to multiple narratives of the unknown whose presence challenged system localization efforts. We use an interpretive, case-study-based narrative methodology adopting a time sensitive, actor-network perspective,(More)