Susan U. Stucky

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Businesses increasingly accomplish work through innovative sourcing models that leverage the crowd. As a new way of distributing work across units within an organization and as a form of outsourcing work beyond organizational boundaries, crowdwork is inherently disruptive. Crowdwork raises a number of questions about its implications to the future of(More)
Existing approaches to crowdwork center around the unique ways in which work is sourced from the crowd, often emphasizing the kind of work characterized by hyperspecialized, microtask labor, such as that found in Amazon’s Mechanical Turk. However, real work in organizations is complex and rich, and as crowdsourcing is increasingly used alongside mainstream(More)
Mutually successful win-win outcomes in complex IT service engagements are by no means easy to achieve. Typically, provider and client represent complex organizational entities with multiple agendas and diverse stakeholders involved in long-term engagements. Unsurprisingly, new opportunities to create value arise; however, value propositions can fail to be(More)
Suchman, Jeanette Blomberg, Julian Orr, and other pioneers to advance the contributions of anthropological and ethnographic study of complex technology. At the same time, she became a senior researcher at the Institute for Research on Learning (IRL), where she played a central role in establishing IRL’s depth of focus and understanding of processes of(More)
Use the word 'situated' these days and all anyone can think of is situation semantics, t That 's unfortunate from my point of view, because [ would like to explore an idea tha t follows from ideas handily referred to as "a si tuated perspective." (Not surprisingly, both situation semantics and its companion logic situation theory are by and large consistent(More)
T ime is our ultimate resource: given enough time we can build the Great Wall from toothpicks or list every prime number. Time is also our ultimate constraint: most things are left undone not because they are impossible to accomplish, but because there is not enough time. Yet we seldom think of time in this way. We think of it in astronomic terms—the origin(More)
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