Susan E. Mazer

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BACKGROUND A review of the literature on handwashing has documented the absence of research on the education of the patient as an intervention model for changing staff behavior regarding handwashing compliance. The primary objective of this project was to conduct a prospective control study of the effect of patient handwashing education on staff compliance(More)
ers, alarms, machines, telephones, voices, are considered “usual and customary”—normal to those who work there and those who watch the television show “ER.” To patients, however, the sounds of the hospital are far from normal. Depending on age, hearing acuity, medication levels, culture, and fears, these sounds are antagonistic, worsening a situation that(More)
Editor’s Note: In 2006, Susan E. Mazer wrote an article for BI&T that examined the impact of hospital noise on patient safety. Six years later, Mazer takes a fresh look at the issue In comparing the state of healthcare in the 19th century with that of the 21st century, it is clear that the uncontrollable and seemingly unmanageable ways that noise penetrates(More)
Facility design does not stop when the fixed architectural and acoustical components are in place. Spaces live and breathe with the people who reside in them. Research and examples show that noise — auditory clutter — thrives on itself in hospitals. Whether the result of the wrong conversation in the wrong place or the right conversation in an unfortunate(More)
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