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Service systems produce all services of significance and scope, yet the concept of a service system is not well articulated in the service literature. This paper presents three interrelated frameworks as a first attempt to define the fundamentals of service systems. These frameworks identify basic building blocks and organize important attributes and change(More)
The lack of an agreed upon definition of information system (IS) is one of many obstacles troubling the academic IS discipline. After listing a number of definitions of IS, this paper defines IS as a special case of work system as defined in Alter (1999a). This definition has many desirable characteristics: it is easy to understand; differentiates IS from(More)
Although called systems, information systems in organizations are often viewed as tools that " users " use. IS success is often gauged as though it were about acceptance and usage of a tool. System development is often conceived as building computerized tools that satisfy information requirements of idealized business processes. Frequent IS disappointments(More)
This paper explores possible steps toward incorporating the increasingly important topics of service and service systems into the core of the IS field, thereby moving toward a service-oriented core without abandoning existing tool-oriented concepts and methods. Incorporating more of a service mindset into IS would add to the many service-related topics that(More)