In 1996 Ward et al reported the results of their UK study into the state of practice in evaluating and realizing benefits from IS/IT investments. This paper presents new empirical evidence from a survey performed in the Benelux and the UK on the state of practice in managing benefits from IS/IT investments. The paper revisits the background and concepts of… (More)
Grounding principles to get the most out of enterprise 2.0 investments.
INTRODUCTION During the early years of the World Wide Web, also commonly referred to as the internet, there was relatively little engagement between content providers and end-users, or between end-users. Although some specialized communities, such as newsgroups, approached the internet as an open, decentralized, participative platform, not many content… (More)