This paper argues that the way customers use a new technology may differ from what producers intended and thereby influences the evolution of that technology and its industry. Customers may interpret the technology differently or may adapt it to their local conditions and requirements, generating variety in how users actually deploy products. Moreover, as… (More)
We assembled 831 data points for total mercury (Hg(t)) and 277 overlapping points for methyl mercury (CH3Hg+) in surface waters from Massachussetts, USA to the Island of Newfoundland, Canada from State, Provincial, and Federal government databases. These geographically indexed values were used to determine: (a) if large-scale spatial distribution patterns… (More)
Small World research (Watts and Strogatz 1998) has shown that " rewiring " just a few ties to be shortcuts across an otherwise clustered network structure results in a dramatic decline in the average distance between nodes but has only a modest effect on the degree of clustering. Accordingly, Small World structures seem to strike an attractive balance… (More)
Existing models of industry lifecycle evolution tend to focus on changes in products and processes and largely overlook the importance of services. Sales of services, however, are becoming increasingly significant in the revenues of many industrial and high-technology firms either because of industry evolution or strategic decisions or both. In this paper,… (More)
Please do not cite or quote without permission of the authors We thank for their comments on earlier versions of this paper Rich D'Aveni, This last version of the paper greatly benefited from comments made by Jerry Davis and Linda Johanson. We also thank Andrew Tyndall for generously giving us access to data on the monthly volume of media coverage of the… (More)
We argue that the performance benefits of interpersonal heterogeneity are subject to three common failure points. First, heterogeneous people tend to homogenize over time with repeated exposure, leading any benefits of interpersonal heterogeneity to decay with time. Second, groups composed of heterogeneous people tend to be fragile; they are both more… (More)
for valuable feedback on an earlier draft of this paper. Please do not cite without permission.
Even though services have become increasingly important for firms in many product industries, there lacks theory to explain under what conditions services should be important to product firms. We propose that services embody the product and market-related knowledge that transfer between the producer and customer in activities associated with selling,… (More)