Stephen Hayne

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This paper presents an approach for integrating different types of information systems technologies to support the functions of an Information Center (IC). A knowledge based system, Information Center Expert/Help Service (ICE/H), has been developed to provide support for the help services of an IC. A general process model to represent the consultation(More)
Greetings and welcome to new developments o n the electronic front. This is an exciting time fo r SIGOIS . As you will see, several stimulating development can make this group extremely attractiv e for people inside and outside ACM . What follows is a brief introduction to an electronic infrastructure and how I see SIGOIS fitting into it . Most of the ideas(More)
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