Stephanie M. Wilson

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Large, shared displays are used in support of many forms of col-laborative work and are generally assumed to benefit the work. We investigate this in a qualitative study of an intervention to introduce such a display to support the work of shift handover in a medical setting. Results suggest that the consequences of introducing a shared display can be more(More)
Large, easily viewed status boards are commonly used in some healthcare settings such as emergency departments, operating theaters, intensive care units, and inpatient wards. Because these artefacts were developed by front-line users, and have little to no supervisory or regulatory control, they offer valuable insights into the theories of work and hazard(More)
Hospitals are required to operate as a continuous system because patient care cannot be temporarily suspended and handover is seen as a key method for enabling this. This paper reports a study of handover in a medical admissions unit. We draw on the notion of awareness as conceptualised within the Computer-Supported Cooperative Work literature to explore(More)
This paper presents Determining Information flow Breakdown (DIB), a method for analyzing adverse events in clinical environments from the perspective of breakdowns in information flow. The larger context for DIB is that it is the first stage in a process that promotes organizational learning in response to adverse events through the design of novel IT(More)
Workplace studies have made a major contribution to the field of CSCW, drawing attention to subtle practices that enable effective collaboration. However, workplace studies typically focus on a single setting, making it difficult to assess the generalisability of the findings. Through a multi-site workplace study, we explore a specific collaborative(More)
BACKGROUND Patient identification is a central safety critical aspect of healthcare work. Most healthcare activities require identification of patients by healthcare staff, often in connection with the use of patient records. Indeed, the increasing reliance on electronic systems makes the correct matching of patients with their records a keystone for(More)
The correct identification of a patient's health record is the foundation of any safe patient record system. There is no building of a ;patient history', no sharing or integration of a patient's data without the retrieval and matching of existing records. Yet there can often be errors in this process and these may remain invisible until a safety incident(More)
OBJECTIVE Shift handover is seen as a key tool in ensuring continuity of care yet a number of studies have highlighted the role of shift handovers in adverse events. This, combined with the increased frequency of shift handovers, has led to interest in providing technological support for handover to enhance safety. The aim of this paper is to describe(More)
This paper explores the issue of empowering participants in design when they do not have the language skills integral to many design methods. We describe the challenges, solutions reached and lessons learned whilst employing a participatory design (PD) approach in the development of a prototype computer therapy tool for people with aphasia, a communication(More)
OBJECTIVE To test the feasibility of a randomised controlled trial comparing face to face and remotely delivered word finding therapy for people with aphasia. DESIGN A quasi-randomised controlled feasibility study comparing remote therapy delivered from a University lab, remote therapy delivered from a clinical site, face to face therapy and an attention(More)