A set of foundation issues that support employee work and service quality is conceptualized as a necessary but not sufficient cause of a climate for service, which in turn is proposed to be reflected in customer experiences. Climate for service rests on the foundation issues, but in addition it requires policies and practices that focus attention directly… (More)
Open Access Policy: This journal provides open access to all of its content on the principle that making research freely available to the public supports a greater global exchange of knowledge. Such access is associated with increased readership and increased citation of an author's work.
This study investigates the role of the client isolation technology Public Secure Packet Forwarding (PSPF) in defending 802.11 wireless (Wi-Fi) clients, connected to a public wireless access point, from Address Resolution Protocol (ARP)cache poisoning attacks, or ARP spoofing. Exploitation of wireless attack vectors such as these have been on the rise and… (More)
Executive Summary Like many dynamic areas, Miami County faces challenges associated with balancing growth and development with conservation of natural areas. This report draws on the results of a Kansas Biological Survey (KBS) inventory of high quality natural features in Miami County (Kindscher et al., 2005) and an analysis of the County's existing… (More)