Sonia Ayachi Ghannouchi

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Business Process Reengineering (BPR) is one of the existing methods in the literature that lead to evolutionary changes and adjustments that have become a necessity in today's business. As part of BPR projects, we need to compare process models to reference models to detect differences and propose improvements thereafter to remedy them. This paper presents(More)
Business Process Reengineering is a reverse design process that allows for radical improvement in quality, service, cycle times, productivity and cost for a specific market or customer of a company. To support BPR project in the company, several methodologies are emerging, each of them focused on the analysis of the company' Business Processes. These BPR(More)
Business Process Management (BPM) is being increasingly adopted to streamline healthcare service delivery and management processes. Emergency departments (ED) are very complex. To operate effectively and create value, EDs must be flexible and have the ability to rapidly adapt to the highly variable needs of patients. In this paper, we provide models for a(More)