Simon Attfield

Learn More
User engagement is a key concept in designing user-centred web applications. It refers to the quality of the user experience that emphasises the positive aspects of the interaction, and in particular the phenomena associated with being captivated by technology. This definition is motivated by the observation that successful technologies are not just used,(More)
The strongest tradition of IR systems evaluation has focused on system effectiveness; more recently, there has been a growing interest in evaluation of Interactive IR systems, balancing system and user-oriented evaluation criteria. In this paper we shift the focus to considering how IR systems, and particularly digital libraries, can be evaluated to assess(More)
Current awareness services are designed to keep users informed about recent developments based around user need profiles. In organisational settings, they may operate through both electronic and social interactions aimed at delivering information that is relevant, pertinent and current. Understanding these interactions can reveal the tensions in current(More)
Reports an interview study into information seeking and use by journalists at a national British newspaper. Describes work activity in the context of a series of behaviour shaping constraints and cognitive and external resources. Describes the journalist’s information seeking as motivated by originality checking (of the angle), developing a personal(More)
Given the very large numbers of documents involved in e-discovery investigations, lawyers face a considerable challenge of collaborative sensemaking. We report findings from three workplace studies which looked at different aspects of how this challenge was met. From a sociotechnical perspective, the studies aimed to understand how investigators(More)
This paper presents findings from a study of information seeking behaviour by National Health Service patients which explored motivational triggers for infor- mation needs. Previous research has highlighted the importance of contextual elements in users' changing information needs. This paper highlights how those needs may centre on specific events: in(More)
Sensemaking is a process of finding meaning from information that often involves activities such as information foraging and hypothesis generation. It can be valuable to maintain a history of the data and reasoning involved. This history, commonly known as provenance information, can be a resource for "reflection-in-action"' during analysis, supporting(More)
This paper presents an overview of several evidence-based medicine and patient information studies conducted across the UK health service over a 4 year period, investigating clinicians', managers', and patients' perceptions of digital resources (primarily digital libraries) in hospitals, Primary Care Trusts, NHS Direct (patient call centre) and patient(More)
The objective of Search is to find documents relevant to a particular user's notion of relevance. However, relevance is often a moving target: imperfectly defined and subject to change as more documents are seen. In this paper, we report on systematic User Modeling (UM) and the use of a system-internal agent (proxy) to produce a hybrid human-computer system(More)