Sidney E. Harris

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This article is organized around two research questions: (1) do small insurers exhibit a higher degree of information technology investment intensity (i.e., the ratio of information technology expense to total operating expense) than large insurers? and (2) to what extent does the level spending on information technology explain the degree of information(More)
Previous research in modeling office activities has been primarily oriented toward office work that is structured and organized. In this paper we report on efforts to develop a new methodology for needs assessment evaluation. We use the Critical Task Method to identify the “bottleneck cognitive tasks” of principals with an unstructured work(More)
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